Posted:
Thursday, May 14th, 2009
Category:
Alcohol & Food Safety
When it comes to server training, there are many things that are covered. Food safety, hygiene, and other aspects that are essential to the industry of food service are all covered in detail. However, there are some things that you need to learn about becoming a server that aren’t taught in the training courses, or at least don’t have as much emphasis. In order to be a responsible server to your customers, you need to do your best to provide friendly, efficient service at all times. Here are some tips to help out.
DO:
-Make sure your customers don’t need anything periodically.
-Clear the plates ONLY once the entire table is done eating, unless it appears that someone is waiting for you to take their plate.
-Be polite, friendly, and attentive at all times.
-Offer service that you would want, and ensure their food arrives correct, hot, and in a reasonable time frame.
-Know when you have the right to refuse service or send a customer away because of behavior that is not appreciated or acceptable.
DON’T:
-Hover over your tables or check on parties every three minutes. Let them enjoy their meal, but keep an eye out for empty plates, low drinks, and other needs they may have.
-Clear the plates until everyone is done eating, unless it seems that people are waiting on you to do so.
-Be overly friendly or too flirty. This could send mixed signals to customers.
-Give out free food or offer special deals or favors in exchange for tips. Earn your tips the right way, and the respectful way.
-Be rude to customers for any reason, even if they truly deserve it, without consulting management for input or mediation of the situation.
Being a server seems like easy enough work to many people. However, the profession is actually one that takes a lot of training and etiquette in dealing with people and learning how a restaurant operates. After all, you wouldn’t want to jeopardize the tips that you do get for the sake of any of these petty occurrences, would you? Treat people the way that you would want to be treated by a server, and you’ll have no trouble getting the right attitude to land you bigger tips and a popular reputation among diners. Keep these things in mind in your career, and see if you don’t notice a difference in your success.
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